I am not Relakksed
There where some problems connecting to the super service Relakks lately. Today they disabled my account because they where unable to get the automatic payment to work. When I tried to pay them I got “Our payment methods are being looked over, it is therefore impossible to pay for the service. We apologize for any inconvenience“. Why disable users if you have problems with the payment system. This is not a good user experience. What harm will it do to keep users subscribed till you have your shit together. I hope someone at Relakks sees this post on twitter or friendfeed and changes some internal policies to serve the customers better. I now get the impression that Relakks has some financial problems.
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2 Comments
[...] I am not Relakksed [...]
[...] seems to me that Relakks is doing better than SecureIX even when their payment system is down again now. Perhaps the problem is that SecureIX provides Free PPTP VPN accounts for users and Relakks [...]